Privacy Policy

1. Information We Collect

When you contact us, request an estimate, schedule service, submit a form, call, text, email, or interact with our website or advertising, we may collect information that helps us respond to your request.

• Contact information: your name, phone number, email address, and preferred way to be contacted.
• Service information: town or ZIP code, service address if provided, requested service, photos, notes, project details, and appointment information.
• Payment information: payment details may be processed by third-party payment providers. We do not store full credit card numbers on our website.
• Website information: IP address, browser type, device type, pages viewed, form activity, and general website analytics.
• Advertising information: information submitted through Meta, Facebook, Instagram, Google, or other advertising and lead forms.

2. How We Use Your Information

We use the information we collect to operate the business, communicate with customers, and provide services.

• Respond to calls, texts, emails, website forms, and estimate requests.
• Provide pricing, schedule appointments, confirm details, and complete services.
• Send appointment updates, reminders, follow-ups, invoices, and service-related messages.
• Improve our website, forms, advertising, customer service, and scheduling process.
• Send seasonal updates or offers when allowed, such as exterior cleaning reminders or holiday light information.
• Protect our website, business, customers, and records from fraud, misuse, or security issues.

3. Calls, Text Messages, And Email

By providing your phone number or email address, you agree that we may contact you about your request, estimate, appointment, service, invoice, or related follow-up.

4. Services Covered By This Policy

This Privacy Policy applies to Magic Touch Power Washing and Magic Touch Holiday Lights, including exterior cleaning and seasonal holiday lighting services.

• House washing and soft washing.
• Roof cleaning.
• Paver cleaning, sanding, and sealing.
• Window cleaning, gutter cleaning, driveway cleaning, patio cleaning, fence washing, and deck washing.
• Christmas light installation, holiday lighting, service during the season, and takedown after the holidays.

5. How We Share Information

We do not sell personal information. We may share information only when it is needed to run the business, provide services, or follow the law.

• Service providers: website hosting, form tools, scheduling tools, payment processors, email or text messaging providers, analytics providers, and advertising platforms.
• Legal or safety reasons: when required by law, to respond to valid legal requests, or to protect our rights, property, customers, or business.
• Business records: if the business is sold, transferred, or reorganized, customer records may be included as part of that transfer.

6. Cookies, Analytics, And Advertising Tools

Our website may use cookies, tracking pixels, analytics tools, and similar technology to understand website traffic, measure advertising results, improve pages, and make our advertising more useful.

• Website analytics may help us understand which pages are visited and how people use the website.
• Advertising tools may help us measure results from Google, Meta, Facebook, Instagram, or other ads.
• You can control cookies through your browser settings and adjust ad preferences inside the platforms you use.

7. How Long We Keep Information

We keep customer information as long as reasonably needed for estimates, service records, scheduling, invoices, customer support, tax records, legal requirements, and business records.

In general, we may keep customer records for up to 24 months after your last request or service, unless we need to keep the information longer for legal, tax, payment, warranty, dispute, or business record reasons.

8. Security

We use reasonable safeguards to help protect customer information. No website, email, text message, or online system is completely secure, so we cannot guarantee absolute security.

9. Your Choices

• You can reply STOP to text messages to opt out of future promotional text messages.
• You can unsubscribe from marketing emails when an unsubscribe option is provided.
• You can contact us to ask about accessing, correcting, or deleting certain information we have about you.
• You can choose not to provide certain information, but we may need basic contact and service details to provide an estimate or complete service.

10. Children’s Privacy

Our services are intended for adults, homeowners, property managers, and business owners. We do not knowingly collect personal information from anyone under 18 years old.

11. Updates To This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date shown near the top of this page.

12. Contact Us

If you have questions about this Privacy Policy or your information, you can contact us using the information below.